🌿 Frequently Asked Questions | MAPS Natural Market

Welcome to MAPS Natural Market — where every product is crafted with care, tradition, and purpose. Below are some of our most common questions about our handmade soaps, tallow balms, and natural skincare.

🧴 1. What makes your products different?

Our products are made in small batches using locally sourced tallow, homegrown botanicals, and pure, high-quality ingredients. We take pride in offering handcrafted skincare that’s both effective and honest.

Most of our items are naturally scented with essential oils, but a few of our soaps use premium synthetic fragrance oils from well-known, trusted companies. We carefully select these to provide stronger, longer-lasting scents for customers who love fragrant soaps. During the saponification process (when soap is made), any impurities in the fragrance are removed, leaving behind a skin-safe, beautifully aromatic bar.

Each product listing clearly lists every ingredient — so you always know exactly what you’re putting on your skin.

🌼 2. What is tallow, and why do you use it?

Tallow is pure rendered animal fat — a traditional skincare ingredient rich in vitamins A, D, E, and K. It closely mimics the natural oils (sebum) our skin produces, making it incredibly nourishing and deeply hydrating.

We use grass-fed, locally sourced tallow because it’s sustainable, nutrient-dense, and supports local farms. It’s the heart of our whipped tallow balms, helping soothe dry skin, reduce irritation, and restore your skin’s natural glow.

💛 3. Are your products safe for sensitive skin?

Yes! Many of our products are specifically formulated for sensitive or allergy-prone skin. We keep our ingredient lists short and simple — no harsh detergents, parabens, or unnecessary additives.

If you’re looking for gentle care, try our Calm and Simple Soap or our Unscented Whipped Tallow Balm, both loved by those with delicate or reactive skin.

🌿 4. Do your products contain essential oils or fragrances?

Some of our products contain pure essential oils, while others use safe, high-quality fragrance oils to achieve unique scents customers love. Each product page clearly notes which type is used.

We believe scent should be enjoyable, not overwhelming — and every recipe is balanced for both comfort and skin safety.

🐐 5. Is your tallow ethically sourced?

Absolutely. We partner only with local farms that practice responsible, humane, and sustainable animal care. Supporting local agriculture means fresher ingredients, less waste, and more transparency.

📦 6. What is your return policy?

Because our products are skincare-based and handmade in small batches, we cannot accept returns once an item has been opened. This ensures product safety and integrity.

However, we truly care about your experience — if there’s ever an issue with your order, please reach out directly. We’re always happy to make it right.

✨ 7. How should I store my soaps and balms?

Store products in a cool, dry place away from direct sunlight to preserve their freshness. For soaps, allow them to dry completely between uses — it helps them last much longer.

Our balms are best stored with the lid tightly closed to protect the natural oils and texture.

💌 8. How can I stay in touch for discounts, events, and updates?

Join our email list to receive exclusive discounts, local market updates, and early access to new product launches. You can sign up directly on our website or at our booth during community events and markets.

🌸 9. Do you ship nationwide?

Yes! We proudly ship across the United States. Orders typically process within 2–4 business days, and you’ll receive a confirmation email with tracking details once your order is on the way.

🌾 10. Are your products truly handmade?

Every product from MAPS Natural Market is handcrafted from start to finish — from rendering tallow and infusing herbs, to pouring soaps and whipping balms. We believe skincare should be personal, local, and inspired by nature.